Client Profile: Building A Business - The Makings Of NHS
From humble beginnings in 1911, John Albert Crockett started a small plastering business – JA Crockett in Tighes Hill. During the 20th century, that business became synonymous with plastering in Newcastle.
Jump forward to 1981 and Northumberland Handyman Supplies Pty Ltd (NHS) was born and after initially operating out of Tighes Hill, moved to their current location in Lambton.
Over the years they have continued to diversify and grow. In 2004, NHS started selling timber building products, which has been a key success for them. In 2009, NHS opened their Cardiff store, closely followed by the opening of their Beresfield store in 2016.
Two years later, NHS came to PKF for the quality advice needed for a continually expanding business. Since then, PKF has delivered monthly advisory board meetings, strategy sessions, disaster recovery and IT assistance.
Today, NHS remains a local, family-owned business with a long history in the region’s building industry – over 100 years in fact! Keeping in the family line, fourth generation owners Matt and Jason Crockett, manage the business, priding themselves of knowing the importance of the building and construction trades in Newcastle and the Hunter. They are the biggest independent retailer of USG Boral Plasterboard and James Hardie in the Hunter region and one of its largest timber retailers. They remain focused on providing quality products and excellent service to their customers. Backed up with an expert team with industry experience, Jason says his team is always looking for ways to improve and grow.
“Our team is driven to be the best in the business and we focus on the customer experience. This has helped the business grow strongly in the past and we expect it to continue to help us grow. We will continue to assess opportunities for new locations and horizontal/vertical integration as they arise”.
PKF Director Andrew Beattie says that “Many businesses say they care about their people and I can honestly say NHS truly does. This is evident in the culture and general environment when you go to one of the NHS locations and in the extra effort their people put in. With this kind of foundation, it makes our job a lot easier to effect changes and take advantage of growth opportunities for NHS. Whilst the business has been very successful over a long period of time, the Crockett family and their management team are always happy to be challenged and have a continuous improvement mentality which I have no doubt will ensure many more years of success not just for them but for the many team members they have in their family”.
NHS prides themselves on great staff culture, with Jason explaining that “the NHS family’s core values are being safe and being dependable – it’s our commitment to our customers and suppliers and our commitment to each other. We work at making our staff feel valued, for example, we give staff a paid day off on their birthday each year. At NHS everyone leans in and gets their hands dirty”.
NHS is a business with purpose. The NHS team gets up every day determined to help their clients, delivering orders across Newcastle, Lake Macquarie, Maitland, Port Stephens, Cessnock, the Hunter Valley, Central Coast and Great Lakes regions.
It’s all part of their commitment to making it “easy as” for local tradies, builders and serious DIYers to get the job done. NHS continues to go above and beyond for their customers, including continuing the complimentary NHS Tradie BBQ breakfast (which has been going for 20 years) each Friday morning for their customers.
Jason and the team are confident that NHS has a bright future. Adding that, “Andrew and PKF continue to provide us with invaluable advice around having a clear strategy and challenge us to keep improving our leadership, culture and processes”.
For more information head to https://nhs.trade